Shipping Policy

Thank you for choosing Umaygems! We are dedicated to providing you with the best shopping experience possible. Please read our shipping policy carefully to understand how we process and deliver your orders.

DELIVERY TIME CALCULATION

Delivery time equals processing time plus shipping time.

Support Times: Monday to Friday | 10:00 AM – 8:00 PM (PST)

1. Processing Time:

At Umaygems, once payment is successfully completed, the order processing procedure begins immediately. Typically, this process takes 1 to 2 business days to complete. Orders submitted after 12:00 PM will be scheduled for processing on the next day.

2. Shipping Time:

US Standard Shipping: 3–4 business days

3. Estimated Delivery Time:

US Standard Shipping: 4–6 business days

ADDRESS OR PRODUCT CHANGES

Any modifications made to the shipping address or products within an order may extend the processing time by an additional 1 to 2 business days. We always try to accommodate our customers’ requests to the best of our ability, adjustments to orders require careful review and coordination to ensure accuracy. Consequently, our team may need extra time to process these changes effectively.

SHIPPING FEE

We offer free shipping within the US. You can order as many items as you want, and you’ll never pay any shipping fees.

TRACKING YOUR ORDER

After an order has been shipped, you will receive an email with the tracking number from the shipping company within 1–2 business days.

ISSUES WITH TRACKING NUMBER

Tracking numbers may take 1–2 days to be updated in the carrier’s system. If the tracking number does not work within 3 business days, please reach out to us at [email protected] for assistance.

MISSING ITEMS

If you find any items missing from your order, kindly inform our customer service team at [email protected] within 48 hours of receiving the package.

Please provide detailed information, including the order number and item description, to facilitate swift resolution.

LATE DELIVERIES

While we strive for punctuality in our deliveries, unforeseen circumstances can sometimes cause delays.

Possible reasons for delays include incorrect addresses, adverse weather conditions, or international customs procedures, among others.

If your delivery is delayed, please get in touch with us at [email protected] for resolution within 2 business days. We are committed to resolving any issues promptly and ensuring your satisfaction.

QUESTIONS OR CONCERNS

If you have any questions or concerns regarding our shipping policy or the status of your order, please don’t hesitate to contact our customer service team. We typically respond within 1-2 business days.